At Your Service

How we work with our clients

Hopefully you have liked our introductory pages and are now ready to discover more about the way we work. We have found that our clients found us because they were tired of trying to make financial decisions without understanding all of the facts. They had previous advisers that just used jargon and left them baffled.

We don’t hide behind financial jargon; we help you to understand the facts and so make informed choices. We are transparent in what we do, how we do it and what we will charge you for our advice and know-how.

We are passionate about what we do and that includes how we communicate. We continually ask our clients to be critical of our efforts and to help us to improve them. Better explanations make your finances more understandable and promote better long-term decisions.

The information we must provide

Our regulator, the Financial Conduct Authority insists you receive reams of material (in a durable medium) to ensure you have been fully informed. Unfortunately with the pace of life today, it is fair to say that volumes of material remain unread by clients. Maybe because so much of it is so dull.  We hope to strike a balance, ensuring you have enough information to help you make the right decisions, but not too much so that you don’t know where to start.

This and the following few documents replace the FCA prescribed Key Facts documents “about our services” & “about the cost of our services”. Every financial adviser has to disclose certain information at the start of a client relationship. We have decided to make it as clear and interesting as possible. You may collect a few sets of adviser information documents before you decide which advisers to meet with. You need to be sure. When it comes to managing your life savings – you need to kiss a few frogs.  Our version of the prescribed information documents are entitled;

  • Client Agreement
  • What is this all going to cost? (Presented at your first meeting with us)

Now within a page or two you should understand our services; then after a short meeting with us you will understand what we can do for you and how much that will cost.  If there is anything you don’t understand tell us, you will be helping us to improve our communications for the future.